Here’s a bit more about the benefits of NLP and how you can build a chatbot using NLP for your business. Chatbots are able to deal with customer inquiries at-scale, from general customer service inquiries to the start of the sales pipeline. NLP-equipped chatbots tending to these inquiries allow companies to allocate more resources to[…]

As a systematic mapping, our study follows the principles of a systematic mapping/review. However, as our goal was to develop a general mapping of a broad field, our study differs from the procedure suggested by Kitchenham and Charters [3] in two ways. Firstly, Kitchenham and Charters [3] state that the systematic review should be performed[…]

A conversational chatbot is a computer program that is designed to simulate a conversation with a user. Bots are meant to engage in conversations with people in order to answer their questions or perform certain tasks. This conversational AI chatbot (Watson Assistant) acts as a virtual agent, helping customers solve issues immediately. It uses AI[…]